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Jo-ann Fabrics Customer Reviews, Shipping & Return Policies, Payments Accepted

Jo-ann Fabrics: Products & Services

Jo-Ann Fabrics is a retailer based in the United States where customers can find fabrics to decorate their home.  At Jo-Ann Fabrics you will find more than just fabrics.  You can find supplies for your favorite hobbies such as jewelry making, scrapbooks, painting and more. 

Jo-ann Fabrics: Company Background

Customers can shop in store or online at joann.com for home décor and arts and craft supplies.  You can click on the store locator link to find a store nearest you if you prefer to shop in person. If you are looking inspiration for your next project, you can visit the Handmade by Joann section of the website for ideas, video tutorials, how to guides, and more. Jo-Ann Fabrics also offers classes online and in store to help with your next project. 

 

 

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Jo-ann Fabrics: Customer Feedback & Reviews

Many customers depend on customer reviews before shopping buying products and services for a company.  Jo-Ann Fabrics received a mix of negative and positive reviews.

’Warwick, RI Bald Hill Rd: Most incredibly kind staff every single visit! Last Mon I called-busy I am certain...know better not to interrupt! Uet, the cashier, Mary, & new gentleman clerk went hundreds of percent over & above to help me & my other half find a red tag fabric! Cannot thank enough-Mary & all others. Mary searched to save unnecessary trip. Got what i descrived-happy, I am. Really! I love the staff.” –Pissed Consumer

“I will NEVER order anything from Joann again. I made an online order OVER A MONTH AGO, and after multiple contact efforts made with their customer service department.”- Pissed Consumer

“I ordered some material and other things on Aug. 31st. On Sep.12th my order was still in processing so I called customer service to find out why nothing had been shipped yet. I was told one of the items in my order had been cancelled but instead of cancelling just the one item, the whole order was cancelled and I was not notified about the cancellation. She said it was a computer mistake and I would have to reorder the other items. I was a little upset because some of the material in that order was needed to finish a project for a client by Sep.17th. I told her I really needed that ordered by Friday the 16th so I could finish the project by that Saturday. Some other things in that order were not available anymore including that material so I had to make a quick decision about another material and hope that it would be right/good for the project. She told me they would expedite the order and I would get it by Friday (at first she said Wednesday but I knew that would not happen but by Friday could have been done). Then on Wed.the 14th I was hoping to see that it had been shipped but no, still in processing. I called again and was told I would get it on Friday by FedEx.

I knew on Friday morning I was not going to get this material in time because it still had not shipped so I had to drive an hour and a half one way get the material at another craft store then drive back home another hour and a half so I could finish the project ON TIME for my client.The order was finally shipped on Friday/Saturday. Well I still have not received my order and it is now Sep. 19th. It looks like I might get it tomorrow, 3 weeks after. I won't order from them again!
If I need to shop or order something online at Joann's Fabric, I will go to Micheal's or some other fabric /craft store instead. I'm very disappointed with Joann.com!” –Sitejabber.com

Jo-ann Fabrics: Business Credibility & Trustworthiness

Jo-Ann Fabrics is not accredited by the Better Business Bureau.  On a grading scale of A+ to F, Jo-Ann Fabrics received an A+ rating by the Better Business Bureau.  Despite their A+ rating, 140 complaints were filed and closed  within the last three years and 52 complaints were closed within the last 12 months.  The majority of the complaints were filed due to problems with sales and advertising as well as delivery issues. 

Jo-ann Fabrics: Website Popularity & Google Ranking

Joann.com has an Alexa global rank of 4,406 and a US rank of 1,026.  According to similarweb.com, Jo-Ann Fabrics has a global rank of 4,434, a US rank of 1,052, and ranked number 15 in the shopping category of home and garden.  Joann.com has a Google Page Rank of 6 out of 10. 

Jo-ann Fabrics: Social Media Presence

Jo-Ann Fabrics manages social media pages on Twitter, Facebook, Pinterest, Google+, YouTube, and Instagram.  Customers can follow Jo-Ann Fabrics on their favorite social network of choice. 

  • Twitter                    98.7K Followers

  • Facebook        1,611,058 Likes

  • Google+            954,556   Followers

  • Pinterest           331.6K Followers , 83 boards, 144.8K Pins

  • Instagram:        182K  Followers

  • YouTube           48,090 Subscribers

You can sign up for email updates from Joann.com to receive updates on the latest deals, promotions, and more. 

Jo-ann Fabrics: Website Security & Safety

Joann.com is committed to providing a secure online shopping experience. Jo-Ann Fabrics  endeavor to make your credit card purchases safe and secure. Jo-Ann Fabrics use secure servers and the Secure Sockets Layer (SSL) technology to encrypt all of your personal information, including your credit card data. After encryption, your credit card data cannot be read as it travels over the Internet. For additional information on how Joann.com maintains your privacy, please refer to their privacy policy.

Jo-ann Fabrics: Pricing & Packages

Pricing of merchandise at Jo-Ann Fabrics will vary. Customers can find something that will fit their budget.  The following charts gives examples of pricing at Joann.com. 

Item

Price

Matte Tulle Spools

$4.99

Foldable Card Box

$6.49

Craft Felt 72’’ Wide 10 Yards

$59.99-$69.99

Jewelry Making Starter Kit

$34.99

Sculpey Premo Polymer Clay

$2.79-$3.49

Jo-ann Fabrics: Shipping Rates & Policies

Orders placed within the United States with street, P.O. Box, and APO/FPO addresses will be delivered through FedEx, Smartbox, and FedEx Ground.  Currently, Joann.com ships to Canada, excluding the province of Quebec. Unfortunately, Jo-Ann Fabrics will no longer be able to ship to Canadian addresses after September 30, 2016, with the exception of military bases.   If you live near the Canada-US border, the retailer hopes that you'll still visit them at one of their border stores. As always, you can still find projects, videos and inspiration on Joann.com.   To see a full list shipping rates, visit the shipping section at joann.com. 

Jo-ann Fabrics: Payment Methods Accepted

Joann.com accepts all major credit cards including Visa, Master Card, Discover, and American Express. You may also pay for your purchase with a debit card with a Visa or Master Card logo.  At this time Jo-Ann Fabrics and Joann.com does not accept hecks or Visa or Master Card branded gift cards.  US customers may use Joann Fabrics to pay for their orders. 

Jo-ann Fabrics: Returns, Refunds & Exchange Policy

If you are not satisfied with your purchase, simply return it along with your receipt. A full refund will be offered in the original method of payment, as a merchandise exchange, or on a merchandise return card. Check and debit card transactions are treated as cash payments. Cash refunds may not be available for amounts over $100. Gift cards and merchandise return cards are not redeemable for cash. A gift card will be given as the return tender for all returns made using a gift receipt.  If you made a purchase online at joann.com, you may return your unwanted merchandise within 90 days. 

Refunds will be given at the item's lowest price sold. Refunds will be in the form of a merchandise return card or merchandise exchange. Valid photo identification will be required.  

Jo-ann Fabrics: Product images & screenshots
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